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How to get a refund

WHITESNAKE

TOKYO
FUKUOKA
OKAYAMA
HOKKAIDO
OSAKA
AICHI
How to get a refund MAY 9 Mon - AICHI
Fukuoka Civic Hall
Ticket PIA
customers
LAWSON TICKET
customers
eplus
customers
Yumebanchi Oasis pre-sale / official pre-sale/ Ginza-ya / INN Disk
customers
Rakuten Ticket
customers outside Japan
Purchased via
Creativeman 3A MEMBERS・Creativeman Mobile members

Ticket PIA customers

Refund Period：Thu April 27, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

※you will not be able to proceed to the refund process on the day of printing your tickets. You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

＜Ticket PIA information: http://t.pia.jp/help/index.jsp）＞

LAWSON TICKET customers

Refund Period：Thu April 27, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Please print your tickets first if not yet, at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

＜LAWSON TICKET: https://faq.l-tike.com/ ＞

eplus customers

Refund Period：Thu April 27, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures vary depending on payment methods.
Please check how to claim refund :
https://eplus.jp/refund1/

＜eplus: http://eplus.jp/refund2-toiawase/＞

Rakuten Ticket customers outside Japan

Refund Period：Thu April 27, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedure:
https://ticket.rakuten.co.jp/change/

Your order information:
https://wp.tstar.jp/orderreview

＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞

Yumebanchi Oasis pre-sale / official pre-sale/ Ginza-ya / INN Disk customers

Refund Period：Thu April 27, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Please send your tickets to the address below by “Kan-i Kakitome (= 簡易書留)” via post office(Please ask Japan Post for the mail service).
Please make sure the tickets will arrive to us by Fri 31 Jul,2020, then we will send you post office money-order (=郵便振替払出証書) issued by post office, which will arrive to you within 2 months from July 31st 2020. The money order (= 郵便為替払出証書) you will receive will be made out to your name, in a green envelope with a sender specified as "郵便貯金事務センター (= roughly translated as "Post Office Savings Admin Center") in a month from July 31st. Please take the envelope to the nearest post office with your identification, to cash a money order.

《Please send your tickets to》
Yume Banchi, Attention to “Whitesnake Mar.10 Okayama Refund”
Address and further information, please refer to below link:
https://www.yumebanchi.jp/haraimodoshi

＜Yume Banchi Okayama : 086-231-3531 (weekdays 12:00PM ~ 6:00PM)＞

Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures vary depending on payment methods.
Please check how to claim refund below:

[tickets purchased via 3A Members pr-sale]
http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html

[tickets purchased via Creativeman Mobile pre-sale]
http://eplus.jp/refund1/

[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:
eplus: http://eplus.jp/refund-toiawase/

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