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[Notice] please read before proceeding
▼Tickets purchased and printed at PIA / Family Mart stores
Refund is available only at the store you purchased/printed your ticket. Please bring your ticket to the store.
(The name of the store you purchased the ticket from is printed in the left bottome of the ticket)
▼Tickets not printed yet
Please choose the ticket from the ticket list on the Cloak and proceed the appropriate refund process within the set period.
▼Tickets purchased and printed or delivery orderd at Seven-Eleven
Due to the system complication, those tickets issued at Seven-Eleven stores cannot be refunded at the stores
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.
《To send your tickets》
Please send your ticket to the address below and please do use these Post Office services, either Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留). Or Takuhaibin (=宅配便) available at convenience stores.
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「THE STRUTS」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to ”THE STRUTS Refund”
《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total
＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞
Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/
[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable
You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.
＜LAWSON TICKET: https://faq.l-tike.com/＞
Refund procedures differ depending on how you received and purchased your ticket.
For more information, please go tohttps://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
Refund procedures differ depending on how you received and purchased your ticket.
■Those who purchased tickets at Creativeman ３Ａ MEMBERS
Please visit http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html
■Those who purchased tickets at Creativeman Mobile
Please visit https://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
Please go to the nearest post office and send the tickets to below address by “Simplified Registered Mail” by Thursday, March 31, 2022 (postmark valid).
Ticket refund including 404yen (initial postage you pay) will be sent by Currency Registered Mail.
【Required info】
Please enclose a note with this information.
1Name
2Zip Code
3Address
4Phone Number (reachable during daytime)
【Address to send your ticket 】
Name: Umeda Club Quattro
『THE STRUTS 2022 – REFUND』
Address: 10F Plaza, Umeda ,
8-17 Taiyuji-cho, Kita-ku, Osaka-shi, Osaka 530-0051
You can also get your refund at the venue.
Please bring your ticket with you and complete your process during the refund period.
※Business hour varies from day to day. Please contact the venue before your visit.
CONTACT : Umeda Club Quattro : 06-6311-8111