Ticket PIA customers

[Notice] please read before proceeding
▼Tickets purchased and printed at PIA / Family Mart stores
Refund is available only at the store you purchased/printed your ticket. Please bring your ticket to the store.
(The name of the store you purchased the ticket from is printed in the left bottome of the ticket)

▼Tickets not printed yet
Please choose the ticket from the ticket list on the Cloak and proceed the appropriate refund process within the set period.

▼Tickets purchased and printed or delivery orderd at Seven-Eleven
Due to the system complication, those tickets issued at Seven-Eleven stores cannot be refunded at the stores
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.

《To send your tickets》
Please send your ticket to the address below and please do use these Post Office services, either Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留). Or Takuhaibin (=宅配便) available at convenience stores.
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「THE STRUTS」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to ”THE STRUTS Refund”

《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total

＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞

LAWSON TICKET customers

After 10:00AM on Jan 22(Thu), emails will be sent to customers who purchased the tickets
Please follow the instructions provided and proceed for your refund.
In case you do not receive this email or have a new email address, please contact below.

If you miss or unable to complete the process during REFUND PERIOD① above,
You refund request will not be completed through this email.
Please contact below during Feb 4(Fri) – Mar 31(Thu) 11:59PM.


＜LAWSON TICKET: https://faq.l-tike.com/＞

eplus customers

Refund procedures differ depending on how you received and purchased your ticket.

For more information, please go tohttps://eplus.jp/refund1/

＜eplus: http://eplus.jp/refund-toiawase/＞

CN Play Guide customers

For more information, please go to
⇒ https://www.cnplayguide.com/evt/Cyushi_Koenbi.asp

＜CN Play Guide 0570-08-9999 (10:00 AM ～ 6:00 PM)　https://cn.dga.jp/＞

Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund procedures differ depending on how you received and purchased your ticket.

■Those who purchased tickets at Creativeman ３Ａ MEMBERS
Please visit　http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html

■Those who purchased tickets at Creativeman Mobile
Please visit　https://eplus.jp/refund1/

＜eplus: http://eplus.jp/refund-toiawase/＞