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How to get a refund

JAPANESE

Avril Lavigne

NAGOYA
How to get a refund 9th MAY 2020 / 31st JUN 2021 - NAGOYA
AICHI SKY EXPO HALL A

Ticket PIA customers

Refund Period:Wed 17 Mar, 2021 10:00 AM ~ Sun 18 Apr, 2021 11:59 PM

※you will not be able to proceed to refund process on the day of printing your tickets.
You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: http://t.pia.jp/help/index.jsp


LAWSON TICKET customers

Refund Period:Wed 17 Mar, 2021 10:00 AM ~ Sun 18 Apr, 2021 11:59 PM

IIf you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued.
Please check refund procedure from here
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

<LAWSON TICKET: https://faq.l-tike.com/


eplus customers

Refund Period:Wed 17 Mar, 2021 10:00 AM ~ Sun 18 Apr, 2021 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

Please check the site below for your refund process:
https://eplus.jp/refund2/

<eplus: http://eplus.jp/refund2-toiawase/


Those who purchased tickets at Creativeman 3A MEMBERS・Creativeman Mobile

Refund Period:Wed 17 Mar, 2021 10:00 AM ~ Sun 18 Apr, 2021 11:59 PM

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

[tickets purchased via 3A Members]
http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html

[tickets purchased via Creativeman Mobile]
http://eplus.jp/refund2/

[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:(eplus) http://eplus.jp/refund2-toiawase/


Those who purchased tickets at Sunday ticket center

Refund Period : Sun 18 Apr, 2021

Please send your tickets to the address below by “Kan-i Kakitome (= 簡易書留)” via post office (Please ask Japan Post for the mail service).
Please make sure the tickets will arrive to us by Sun 18 Apr 2021, then we will send you cash via “Genkin Kakitome =現金書留)” post.
※if and when your tickets get lost using the shipment other than Kan-i Kakitome, refund cannot be processed.

<First, please print your tickets>
*Family Mart convenience store (Your choice of receiving tickets that was registered upon purchase)

<When sending your tickets, please enclose a memo that includes the information below>
1. Address (make sure to put the same address as registered when purchasing tickets)
2. Name (make sure to put the same names as registered when purchasing tickets)
3. Phone number in case we need to contact you
4. Types of your tickets (GOLD, GOLD Standing, etc)
5. The number of tickets

《Please send your tickets to》
SUNDAY FOLD PROMOTION, Atten to “Avril Lavigne May 9th(Jan 31 th) Nagoya Refund”
TI Building, 2-12-8, Higashi Sakura, Higashi-ku, Nagoya 461-8522 Phone : 052-320-9100 (10AM ~ 6PM weekdays)
※when you don’t receive your cash back by the end of May, please contact the above phone

<SUNDAY FOLK PROMOTION contact: 052-320-9100 (12:00PM ~4:00PM)>

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