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How to get a refund



How to get a refund MAR 14th 2020 / JAN 20th 2021 - FUKUOKA

Ticket PIA customers

Refund Period:Thu 11 Mar, 2021 10:00 AM ~ Sun 11 Apr, 2021 11:59 PM

[Notice] please read before proceeding
▼Tickets purchased and printed at PIA / Family Mart stores
Refund is available only at the store you purchased/printed your ticket. Please bring your ticket to the store.
(The name of the store you purchased the ticket from is printed in the left bottome of the ticket)

▼Tickets not printed yet
Please choose the ticket from the ticket list on the Cloak and proceed the appropriate refund process within the set period.

▼Tickets purchased and printed or delivery orderd at Seven-Eleven
Due to the system complication, those tickets issued at Seven-Eleven stores cannot be refunded at the stores
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.

《To send your tickets》
Please send your ticket to the address below and please do use these Post Office services, either Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留). Or Takuhaibin (=宅配便) available at convenience stores.
<address for you to send the tickets to>
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「a-ha」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower, TICKET PIA, PIA Mail Center, attention to "a-ha Refund"

《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total

<Ticket PIA information:

Ticket PIA customers outside Japan

Refund Period:Thu 11 Mar, 2021 10:00 AM ~ Sun 11 Apr, 2021 11:59 PM

Please see below for the instructions for refunds.
People who have purchased tickets on the English Page:
We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.
※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.
Inquiries regarding refunds for tickets purchased on the English page:
We deeply apologize for the inconvenience caused to all those looking forward for the event.
Thank you very much for your understanding.


Refund Period:Thu 11 Mar, 2021 10:00 AM ~ Sun 11 Apr, 2021 11:59 PM

Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.


eplus customers

Refund Period:Thu 11 Mar, 2021 10:00 AM ~ Sun 11 Apr, 2021 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

▼Those who printed the ticket at conveience stores or have it delivered (including not deivered to you yet but on its way)

▼Those who downloaded the ticket via Sumachike(=スマチケ)

▼Those who has not printed or downloaded or had it delivered yet
Please use Application Form for Refund which is emailed to you from eplus


Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Mon 31 Aug, 2020 11:59 PM

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

[tickets purchased via 3A Members]
Please visit

[tickets purchased via Creativeman Mobile]

[Inquiry about refund]
3A Members : 050-3185-6693(10:00 AM~6:00 PM)

Creativeman Mobile members:
eplus : 0570-06-9911(10:00 AM~6:00 PM)

Purchased via Greencoop Kumamoto customers

Please make sure the tickets will reach us by Sun 11 Apr, 2021.

We will refund the ticket fee and ticket return shipping fee to the specified account.

Japanese writing)
福岡市博多区奈良屋町5-10-3F (株)ランド a-ha(福岡公演)払戻係
Alphabet writing)
〒812-0023 5-10-3 Narayamachi, Hakata-ku, Fukuoka City
Land Co., Ltd. a-ha (Fukuoka performance) Refund staff

《Please enclose a memo with the following information》
2)The number of tickets
3)Bank name・Branch name
4)account number
5)Account holder
7)Phone number

Please make sure to use Kan-I-Kakitome (簡易書留). If you use regular mail service,we cannot be responsible for any loss or damages done during the delivery
The whole ticket is required, one missing the tab will not be valid.

<LAND information: 092-710-6167(12:00~15:00)