How to get a refund

Ticket PIA customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Mon 31 Aug, 2020 11:59 PM

※you will not be able to proceed to refund process on the day of printing your tickets.
You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞

LAWSON TICKET customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Mon 31 Aug, 2020 11:59 PM

Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

＜LAWSON TICKET: https://faq.l-tike.com/＞

eplus customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Mon 31 Aug, 2020 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

Please check the site below for your refund process:
https://eplus.jp/refund1/

＜eplus: 0570-06-9911（10:00 AM～6:00 PM） http://eplus.jp/refund-toiawase/＞

Rakuten Ticket customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Mon 31 Aug, 2020 11:59 PM

Refund procedure:
https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

＜Rakuten Ticket: 050-5893-9366（WEKDAY10:00AM～5:00PM https://ticket.faq.rakuten.ne.jp/app/home＞

Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Mon 31 Aug, 2020 11:59 PM

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

[tickets purchased via 3A Members]
Please visit http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html

[tickets purchased via Creativeman Mobile]
https://eplus.jp/refund1/

[Inquiry about refund]
3A Members : 050-3185-6693（10:00 AM～6:00 PM）　https://w1.onlineticket.jp/sf/cmp-3a/web/faq

Creativeman Mobile members:
eplus : 0570-06-9911（10:00 AM～6:00 PM） http://eplus.jp/refund-toiawase/

Purchased tickets at Creativeman’s counters (venues, Recofan Shibuya store)

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Mon 31 Aug, 2020 11:59 PM
ticket refund is only applicable for EX Theater Roppongi show scheduled on February 25th.

Please send your tickets to the address below by Tokutei KirokuYubin 特定記録郵便(Please ask Japan Post for the mail service).
Please make sure the tickets will reach us by Mon 31 Aug, 2020.

We will contact you via post by Mid-September regarding the refund..

※When sending your tickets, please enclose a memo that includes the information below.

1. Address (Refund money will be sent to this address)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets

《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “PIXIES REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001