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How to get a refund

IRON MAIDEN

OSAKA
How to get a refund MAY 22 Fri - OSAKA
EDION Arena Osaka

Ticket PIA customers

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※Refunds cannot be accepted on the day of ticketing. Please note that refunds will be available from 10:00 AM on the next day of ticketing.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: http://t.pia.jp/help/index.jsp


Ticket PIA customers outside Japan (including Artist’s Fanclub pre-sale)

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Please see below for the instructions for refunds.
People who have purchased tickets on the English Page:
We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.
※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.
Inquiries regarding refunds for tickets purchased on the English page: cmp-question@pia.co.jp
We deeply apologize for the inconvenience caused to all those looking forward for the event.
Thank you very much for your understanding.


LAWSON TICKET customers

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued. Please check refund procedure from here
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.

<LAWSON TICKET: https://faq.l-tike.com/


eplus customers

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

As tickets has not been delivered or issued at convenience stores yet, refunds will be made by eplus. Refund procedures differ depending on how you purchased your ticket, so please refer to the following.

◇Those who purchased by credit card
If you have not issued your ticket yet, no action will be necessary on your part.
https://eplus.jp/sf/refund1/c-type

◇Those who used payment methods other than credit cards
We will refund you using 『WELLNET SOUKIN Service』.
When the procedure becomes available, we will notify you by sending an email.
※You can check the procedure here→ https://eplus.jp/sf/refund1/w-type


<eplus: http://eplus.jp/refund-toiawase/


Rakuten Ticket customers

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

For more information, please go to https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

<Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home


LINE Ticket customers

Refund Period:Mon 27 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※Refund procedure will be announced on LINE talk on“LINE Ticket info”account.
※Refund will be subject to those who have tickets.
“LINE Ticket info”account is the account those who purchased tickets at LINE Ticket follows upon purchasing tickets.

<LINE Ticket https://line.me/R/ti/p/%40lineticket_jp
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.


CN Playguide customers

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

For more information, please go to http://www.cnplayguide.com/refund/

<CN Playguide: 0570-08-9999(10:00 AM~6:00 PM)>


Yahoo! Ticket customers

Refund Period:Wed 22 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Please bring the ticket for the show to the convenience store you issued your ticket within the refund period and tell the shop staff at the cashier that you would like to get a refund due to the cancellation. Please show the staff the ticket and you will be refunded in cash.
For more details, please check the email from “Yahoo! Ticket” that is sent to the registered email address.

<Yahoo! Ticket FAQ https://info.y-tickets.jp/info/faq/


Creativeman 3A MEMBERS・Creativeman Mobile customers

Refund Period:Wed 15 Apr, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures differ depending on how you purchased your ticket, so please refer to the following.

■Those who purchased at Creativeman 3A Members
◇Those who purchased by credit card
http://w1.onlineticket.jp/tkt1/web/refund/refund1/ctype.html

◇Those who used payment methods other than credit cards
We will refund you using 『WELLNET SOUKIN Service』.
When the procedure becomes available, we will notify you by sending an email.
※You can check the procedure here→ https://eplus.jp/sf/refund1/w-type



■Those who purchased at Creativeman Mobile

◇Those who purchased by credit card
If you have not issued your ticket yet, no action will be necessary on your part.
https://eplus.jp/sf/refund1/c-type

◇Those who used payment methods other than credit cards
We will refund you using 『WELLNET SOUKIN Service』.
When the procedure becomes available, we will notify you by sending an email.
※You can check the procedure here→ https://eplus.jp/sf/refund1/w-type

<eplus http://eplus.jp/refund-toiawase/

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