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How to get a refund

GREEN DAY

TOKYO
How to get a refund MAR 27th & 28th - TOKYO
:MAKUHARI MESSE

Ticket PIA customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

※Refunds cannot be accepted on the day of ticketing. Please note that refunds will be available from 10:00 AM on the next day of ticketing.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: http://t.pia.jp/help/index.jsp)>


LAWSON TICKET customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued. Please check refund procedure from here
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.

<LAWSON TICKET: https://faq.l-tike.com/)>


eplus customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures differ depending on how you received and purchased your ticket.

For more information, please go tohttps://eplus.jp/refund2/

<eplus: http://eplus.jp/refund2-toiawase/


eplus customers outside Japan

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/ Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.


Rakuten Ticket customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

For more information, please go to https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

<Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home


Rakuten Ticket customers outside Japan

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Please check the details from here.
https://ticket.rakuten.co.jp/change/

You can confirm your order information
https://wp.tstar.jp/orderreview

<Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home


LINE Ticket customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

※Refund procedure will be announced on LINE talk on“LINE Ticket info”account.
※Refund will be subject to those who have tickets.
“LINE Ticket info”account is the account those who purchased tickets at LINE Ticket follows upon purchasing tickets.

<LINE Ticket https://line.me/R/ti/p/%40lineticket_jp
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.


Those who purchased tickets at Confetti

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

1) Submit the Refund Form
Please proceed with your tickets in hand.
Clink the URL to open the Refund form to fill out, and make sure to read [Notice] below, before proceeding to the Refund.

Refund Form :https://www.confetti-web.com/support/refund/
※Refund From must be filled and submitted no later than July 31st.

2) Send your tickets via prescribed post
Please go to the post office to return the tickets, and order Tokutei Kiroku Yubin (=特定記録郵便) there:

<address for Tokutei Kiroku Yubin (=特定記録郵便) to arrive> LONGRUN PLANNING / Attention to Green Day Refund
25, Fukuro-machi, Shinjuku-ku, Tokyo 162-0828
※the post must be sent out from the post office no later than July 31st.

<Refund amount includes below>
Per ticket price X # of tickets purchased, handling fees charged upon purchase, JP¥244 (max. postage fee covered)
※Your confetti point will be adjusted upon refund.

[Notice] please read before proceeding
(1) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
In the case you must use a bank account that’s different from your name when receiving the refund by bank transfer, please state the reason in the Refund Form. You will find designated checkbox, and box to state the reason (e.g. got married and your surname changed, etc)
(2) as stated, no substitute can act as purchaser, we will not process the refund if the tickets were sent by someone else, and we will not send you back the tickets unless requested by you. When requesting the tickets return, please note that we will send you back the tickets by pay-on-delivery post.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed post mentioned.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.
(5) please double-check your Refund Form before submitting, your name, bank account, etc. There will be a bank transfer fee to be charged for the second round of transfer (JP¥1,100).
(6) Refund Form submission and ticket return must be done before the stated refund period to expire. We will not proceed with the refund after the stated due date. When claiming your tickets to return to you, we will send you back the tickets by pay-on-delivery post, as stated in (2) of this [Notice].

<bank transfer to be made by Sep. 20th, 2020>
Your money will be in your bank account by September 20th, 2020 given all the necessary information being submitted and arrival of physical tickets by due date to be confirmed .

<Confetti Ticket Center 03-6228-1630(Weekday 10:00 AM ~6:00 PM)otoiawase@confetti-web.com


LIVE NATION JAPAN customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures differ depending on how you received and purchased your ticket.

For more information, please go tohttps://eplus.jp/refund2/

<eplus: http://eplus.jp/refund2-toiawase/


Creativeman 3A MEMBERS・Creativeman Mobile customers

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures differ depending on how you received and purchased your ticket.

■Those who purchased tickets at Creativeman 3A MEMBERS
Please visit http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html


■Those who purchased tickets at Creativeman Mobile
Please visit http://eplus.jp/refund2/

<eplus: http://eplus.jp/refund2-toiawase/


Those who purchased tickets at Creativeman’s booth

Refund Period:Sat May 16, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Please send your tickets to the address below by Tokutei KirokuYubin 特定記録郵便(Please ask Japan Post for the mail service).
Please make sure the tickets will reach us by Fri 31 Jul,2020.

We will contact you via post by Mid-August regarding the refund.

※When sending your tickets, please enclose a memo that includes the information below.

1. Address (Refund money will be sent to this address)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets

《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “GREEN DAY REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001

<CREATIVEMAN PRODUCTIONS 03-3499-6669(Weekday12:00 PM~6:00PM)>