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How to get a refund

A-HA

Tokyo
How to get a refund MAR 10th & 11th - TOKYO
DOME CITY HALL

Ticket PIA customers

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※you will not be able to proceed to refund process on the day of printing your tickets.
You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: http://t.pia.jp/help/index.jsp


Ticket PIA customers outside Japan

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Please see below for the instructions for refunds.
People who have purchased tickets on the English Page:
We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.
※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.
Inquiries regarding refunds for tickets purchased on the English page: cmp-question@pia.co.jp
We deeply apologize for the inconvenience caused to all those looking forward for the event.
Thank you very much for your understanding.


LAWSON TICKET customers

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

<LAWSON TICKET: https://faq.l-tike.com/


eplus customers

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

Please check the site below for your refund process:
https://eplus.jp/refund2/

<eplus: 0570-06-9911(10:00 AM~6:00 PM) http://eplus.jp/refund2-toiawase/


Rakuten Ticket customers

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedure:
https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

<Rakuten Ticket: 050-5893-9366(WEEKDAY 10:00AM~5:00PM https://ticket.faq.rakuten.ne.jp/app/home


LINE Ticket customers

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※Refund procedure will be provided on LINE chat screen with “LINE Ticket info”account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.

<LINE Ticket https://line.me/R/ti/p/%40lineticket_jp
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.


Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).


[tickets purchased via 3A Members]
Please visit http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html


[tickets purchased via Creativeman Mobile]
http://eplus.jp/refund2/

[Inquiry about refund]
3A Members : 0570-06-9956(10:00 AM~6:00 PM) https://w1.onlineticket.jp/sf/cmp-3a/web/faq

Creativeman Mobile members:
eplus : 0570-06-9911(10:00 AM~6:00 PM) http://eplus.jp/refund2-toiawase/


Purchased tickets at Creativeman’s counters (venues, Recofan Shibuya store)

Refund Period:Wed 17 Jun, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Please send your tickets to the address below by Tokutei KirokuYubin 特定記録郵便(Please ask Japan Post for the mail service).
Please make sure the tickets will reach us by Fri 31 Jul, 2020.

We will contact you via post by Mid-August regarding the refund..

※When sending your tickets, please enclose a memo that includes the information below.

1. Address (Refund money will be sent to this address)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets

《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “A-HA REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001

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